In May, 2017 I embarked on new stage of my career as a Customer Success Manager and more recently, a Service Manager, for The Walt Disney Company. This was really a dream come true! My family is a big Disney fan and I’ve always dreamed of working for the company that brought so many wonderful memories, stories, lessons, and adventures to me and millions more around the world.
It’s been a whirlwind 2+ years at Disney and I’ve learned a lot through my time. As I reflect back on the journey, I decided to share a few lessons I’ve learned on the journey. Through the course of getting my thoughts in writing, I decided to split this post into a mini-series to keep it at a reasonable length.
Look for the “Pixie Dusting” moments
If you attended one of the orientation days for new employees, you might hear the term “Pixie Dusting” referenced. “Pixie Dusting” means those magical (pardon the pun) experiences that you can only get as a Disney cast member. In essence, it’s when the fact hits you that “Oh wow, I actually work for Disney!!!”.
The reality is that no matter how good the company is, some days on the job can be harder than others and it can be easy to be bogged down by the technical details. When I started at the company, a dear family friend who also works at Disney encouraged me to take advantage of every opportunity I can to keep myself inspired and remind myself how special it is to work here.(more…)